Supply Chain Management (SCM) Revealing Quality Services in University Libraries: Experience and Realization
Khan, Dr. Md. Milan
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University library’s success depends on better services to the users of the right information at the right time. Moreover, library user’s satisfaction depends on provide proper library resources as well as update information. Update information depends on triangular activities like suppliers, organizations and library personnel. The objective of supply chain management is to coordinate the focal library’s processes and activities with those of its suppliers and customers, such that the library is provided resources and services meet or exceed user / customer requirements. The purpose of this study is to develop a serene environment for users and improves understanding of SCM to stimulate and facilitates researchers to undertake both theoretical and empirical investigation on the framework of SCM. This study also demonstrates that SCM functions, challenges and internal library services, library structure of SCM, elements of SCM. Researcher is mainly focused on triangular relationship among suppliers, library personnel and library authority (organization) to do job for fulfilling the user’s needs of information to overcome the university library’s goal.