E-Government Success and Failure: A Case Study of Bangladesh Police
Hasan, M. Mahmudul
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Abstract: The noble concept of Information and Communication Technology (ICT) in public sector modernization and it’s so-called divine power to lift up developing nations is now realized by its success and failures. This study evaluates the performance of an e-Government project initiated by Bangladesh police named ‘Citizen Help Request (CHR)’ using qualitative case study approach aiming to reveal the effectiveness of CHR in citizen perspective. The analysis of this study exhibits a number of serious weaknesses of the implemented system which leads the CHR e-Government project to a partial failure in fact almost a complete failure project in order to provide effective electronic police service to the citizens of Bangladesh. But, there is still hope for the struggling CHR project which can be turned into a successful e-Government project by closing the identified gaps between design assumption and realities in the project. The findings and analysis of this case study can serve the CHR project analysts as the means of understanding the drawbacks of the system design and implementation. Also, the e- Government researchers will have an explicit understanding on the success and failures of e- Government service development particularly in the scope of developing countries.