Now showing items 1-2 of 2
Total Quality Management (TQM) for Improving Quality Service in University Libraries: A Conceptual View
(Daffodil International University, 2015-06-01)
Nowadays, libraries are passing challenging time in providing quality services for its users. Libraries are service organizations dedicated to their users and Quality management is the basis for library management in ...
Change Management in Academic Libraries: An Experience
Abstract: Change is so fundamental to all things in the world that it is the most important obstacle to overcome in a game of survival of the fittest. Change management in the world entails most importantly both human ...