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  • Quality Function Deployment for Customer Satisfaction in Banking Services 

    Shil, Nikhil Chandra; Osman, Abu Rashed (Daffodil International University, 2007-07-01)
    Today’s customers are quality concerned. For a manufacturer or service provider, it is really a challenge to tune up their product or services with all desirable or even unseen qualities. The paper focuses on the application ...