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dc.contributor.authorRouf, Md. Abdur
dc.contributor.authorMostafa Kamal
dc.contributor.authorIqbal, Mohammed Masum
dc.date.accessioned2018-11-11T09:09:27Z
dc.date.available2018-11-11T09:09:27Z
dc.date.issued2018-11-05
dc.identifier.citationMd. Abdur Rouf, Mostafa Kamal, Mohammed Masum Iqbal, (2018) "Customers’ perception of service quality of banking sectors in Bangladesh", International Journal of Law and Management, Vol. 60 Issue: 4, pp.922-933, https://doi.org/10.1108/IJLMA-03-2017-0050en_US
dc.identifier.issn1754-243X
dc.identifier.urihttp://hdl.handle.net/20.500.11948/3434
dc.description.abstractPurpose The main purpose of the study is to find out the customer perception of service quality of banking sectors in Bangladesh and measure their relations with regard to the customer personal characteristics like gender, age, education and occupation. Design/methodology/approach The research method applied in this study is random sampling survey method. The data are analysed using descriptive statistics, one-way ANOVA, t-test and f-test. Findings The findings indicate that the overall customer perception is neutral level. Aspect like gender, age and occupation are found to be statistically significant, and education is not statistically significant. Originality/value The findings of the study will be a benchmark or the board for policymakers and implementers in torching the avenues of improvement in raising the level of customer satisfaction.en_US
dc.language.isoenen_US
dc.publisherEmerald Publishing Limiteden_US
dc.subjectGenderen_US
dc.subjectService qualityen_US
dc.subjectEducationen_US
dc.subjectOccupationen_US
dc.subjectAgeen_US
dc.subjectBanken_US
dc.titleCustomers’ perception of service quality of banking sectors in Bangladeshen_US
dc.typeArticleen_US


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