The impact of mobile money transfer on telecom customer satisfaction case study in Somalia: Mogadisho-Somalia
Alasow, Said Ahmed
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This study presents an assessment on customer satisfaction towards mobile money transfer services in Somalia. The methodology used to conduct this study was exploratory and included the use of various data collection tools such as; questionnaires, observation, interviews and documentation to meet the objectives of the research. The study used primary data collection methods such as; observation, interviews and questionnaires. The study also used secondary data collection methods such as documentation to collect data. The study has been done involving customers who are using different Mobile Money services. Data collection method used was questionnaires which were distributed to our respondent in Mogadishu. The findings from the study have shown that the people who use the services are mostly satisfied with this service. It is also revealed that mobile money transfer services is another alternative to cover uncovered areas to all groups of people even those with no bank account have access to mobile money transfer services. The study therefore recommended that further research to be made the effects of these phenomenal Mobile Money services could have on the economy.
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