Customer Attitude toward Islami Banking Services and Performance of Al-Arafah Islami Bank Limited
Bhuiyan, Salauddin Yusuf Harun
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Bank institutions are the most important financial sectorin world. It plays a key role in the development of the economy of Bangladesh. The main roles of the banks are collection of funds from small depositors and allocate them to entrepreneurs for investment.In modern world maximum part of current incomes are deposited with the banks.Al-Arafah Islami Bank Limited is the most popular bank in Bangladesh. It has created direct employment facilities in country. Muslims are using every kind of advantages from other religions and science. As a result they created their own banking system.Both types of banks provide multi term loan to businessmen andentrepreneurs who usually take the lead in the venture of economic development. Therefore, Islamic scholars have dealt with the theoretical foundations of the banking activities with a view to find alternative. This report are showing customer attitude toward Islamic banking services and performance. In this report the overall work of the Compliance department has been focused and described. To know the details of the bank we interviewed some Compliance Management Personnel, Some customer’s personnel and other information were collected and gathered with the help of the internet. To give an overview of Shariah based Islamic Banking system, to show overall investment proposal, appraisal procedures, and documentation system, to show the investment mechanism and offerings in different modes in Bangladesh. The main difference between Islamic banking and conventional banking is the prohibition of interest or Riba and the banks are not even allowed to offer a fixed rate of return on deposits or to charge interest on loans. A questionnaire was designed with the focus on Customer attitude towards Islamic banking Services and performance of Al-Arafah Islami Bank Limited. The data were compiled by using SPSS 16 by 1 data entry operator. Descriptive statistical tools were used including frequency test to established significant association between some selected variable. Finally the results were interpreted from graphical presentations, cross tabulation, Factor analysis and recommendations were made. In this study, 10 variables have been taken into consideration. The variables are derived from reviewing the literature on related subject matter. And for the factor analysis to be appropriate, the variables must have to be correlated. In my internship period in Al-ArafahIslami Bank Limited of Panthapath Branch, I completed a survey which shows me some areas of important.
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