Internship report on customer satisfaction evaluation of Al-Arafah Islami Bank Limited Panthapath Branch
Hossain, Md. Biplob
MetadataShow full item record
Bank provides means and mechanisms of transferring commend over resources those who have an excess of income over expenditure to those who can make use of the same for adding to the volume of productive capital. The bank provides them with the safety, liquidity and profitability of savings. Al-Arafah Islami Bank Limited is scheduled commercial bank registered by the Bangladesh Bank. The functions of the bank cover a wide range of banking and functional activities to individuals, firms, corporate bodies and other multinational agencies. The main objective of the study is to give an overview of AIBL and identify the customer overview and critical risk factor of this bank. Data collected for the study in two different modes namely primary and secondary. Face to face conversation with the respective officer of the branch was the main mode to collect primary data and for secondary data various publications and related body are observed. Found and analysis regarding customer satisfaction with Islamic Banking service. Design questionnaire on customer satisfaction of Al-Arafah Islami bank Ltd of panthapath Branch. The main limitation of the study was short time limit and authenticated data insufficiency. Officer of the bank are capable. Even though many of them simply know the working procedure of what they are doing but don't know the philosophy behind doing those. The synergy of dedicated manpower, technology, and market opportunity can lead the organization to achieve the goal; a bank must establish and hold fast to adequate policies, practices and procedures for evaluating the quality of asset and the adequacy of loan provision.
- Project Report of BBA